This policy explains what personal information Full Motion Media collects through this website, why we collect it and what we do with it. We keep it simple: we only collect what we need to reply to you, and we never sell or share your details for marketing.
Who we are
Full Motion Media is a social media management, videography and photography business based in Stoke-on-Trent, Staffordshire. We are responsible for the personal information described here. You can contact us about anything in this policy by emailing contact@fullmotionmedia.co.uk or calling 07352 337741.
What we collect
When you send us a message using the contact form, we collect your first and last name, your email address, your phone number (if you give it) and your message. If you email or call us directly, we keep the details you share with us.
We don’t use the website to collect any other personal information, and we don’t use analytics, advertising or tracking tools.
How we use it
We use your details only to reply to your enquiry and, if you decide to work with us, to discuss and provide our services. We rely on our legitimate interest in responding to people who contact us, and, where you become a client, on the steps needed to agree and carry out our work together.
We won’t add you to a mailing list or send you marketing without asking you first.
Where it’s stored
Contact form messages are processed and stored by our website host, Netlify, and a copy is sent to our business email, which is provided by Google Workspace. Both may store data on servers outside the UK, including in the United States, with safeguards in place as required by UK data protection law.
How long we keep it
We keep enquiries for up to 12 months so we can follow up on them, then delete them. If you become a client, we keep the information we need for as long as we work together and for as long as we’re legally required to keep business records (usually six years for accounts).
Cookies
This website doesn’t use cookies or any tracking. Our fonts and images are stored on our own website, so loading a page doesn’t send your details to anyone else.
Some pages include YouTube videos. These only connect to YouTube when you press play, and we use YouTube’s privacy-enhanced mode. Once a video starts, YouTube’s own privacy policy applies. Links to Facebook and YouTube take you to those sites, which have their own privacy policies.
Your rights
You can ask us at any time to see the information we hold about you, to correct it, or to delete it. You can also object to how we use it. Just email contact@fullmotionmedia.co.uk and we’ll respond within one month.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
If we change how we use personal information, we’ll update this page and the date at the top.